FAQs

Frequently Asked Questions:

Privacy Policy

Rosie’s Closet understands the importance of your privacy and your right to control how your personal information is collected and used. Any information that we collect from you is kept strictly confidential and not shared with any third parties.

If you have any concerns regarding your privacy please contact us via our email: info@rcloset.com.au.

Secure Payment facilities

Rosie’s Closet wants to ensure that you are fully protected whilst shopping online with us. As such we have created a secure transaction environment using SSL technology.

Exchanges & Returns Policy

Returns

Here at Rosie’s Closet we aspire for you to be truly satisfied with your purchase. If for some reason you are not satisfied or have changed your mind we will accept a return on any full priced item within 14 days. In order for a return to be processed, it must be pre-arranged by emailing info@rcloset.com.au, or by ringing +61 02 49697349. The item/s must be returned in the original, unworn condition with all tags attached and receipt of goods included. Note: the refund is for the item/s only and does not include the postage charges.

We do not exchange or refund on any discounted or sale items / unless it is damaged or faulty.

Exchanges

We are happy to exchange for change of mind. Just contact us by email or phone, quote the style & receipt number,  if the product is still available we will hold for you for 7 days.

Faulty Products

We hope you never receive a faulty item, but on the rare occasion if an item is faulty or damaged please contact us via email: info@rcloset.com.au or ring  +61 02 49697349 within the 14 days. We can either send you out a postbag for your return or refund the item plus the postage when the parcel arrives. We are happy to refund or replace the item if available.